Your personal information matters. This page explains exactly what data Lucky 102 collects, why we collect it, how it is stored and protected, and what rights you have over your own information as a player based in Pakistan.
Six core principles that define how we think about and manage player data on the Lucky 102 platform.
Lucky 102 only collects the personal data that is genuinely necessary to operate your account, process PKR transactions, and comply with platform obligations. We do not collect data for its own sake or request information we have no use for.
All personal data stored by Lucky 102 is protected using industry-standard encryption. Account credentials are hashed and never stored in plain text. Payment details such as JazzCash or Easypaisa account numbers are handled by the respective payment processors — Lucky 102 does not store full payment credentials on its own servers.
Your personal information is never sold to advertisers, data brokers, or any other commercial third party. Full stop. The data you provide to Lucky 102 is used to run your account and improve the platform — nothing else.
Data is only shared with third parties where strictly necessary — for example, with payment processors to complete your PKR deposit or withdrawal. Any third-party partner we work with is required to handle your data securely and use it only for the specific purpose it was shared for.
Marketing communication preferences can be managed directly in your account settings. You can opt out of promotional emails or messages at any time without affecting your ability to use the platform or receive important account notifications.
You have the right to request a copy of the personal data Lucky 102 holds about you. You can also request corrections to inaccurate data or, subject to legal and operational requirements, request deletion. Contact support at [email protected] to make any such request.
A quick reference table summarising the main categories of data Lucky 102 collects and the purpose behind each.
Your privacy is important to us. This Privacy Policy explains clearly and honestly how Lucky 102 collects, uses, stores, and protects your personal data. By registering and using the platform, you agree to the practices described here. If anything is unclear, reach out to the support team — contact details are at the bottom of this page.
Lucky 102 ("we", "us", "the platform") takes the privacy of its players seriously. This Privacy Policy applies to all users of the Lucky 102 platform, including the website and mobile app, and covers all personal data that is collected when you register, deposit, play, or communicate with us.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page. Together, these documents govern the full relationship between you and Lucky 102.
We have written this policy in plain language so that every player — whether you are depositing via JazzCash in Karachi or catching PSL cricket betting odds from Lahore — can understand exactly how their data is handled. No legal jargon, no vague reassurances. Just straightforward answers.
Lucky 102 collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third parties such as payment processors.
Information you provide directly:
Information collected automatically:
Information from third parties:
Every piece of data Lucky 102 collects has a specific purpose. We do not collect data speculatively or hold information that serves no operational function. The main purposes for which we use your data are:
Lucky 102 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If a decision about your account — such as a withdrawal delay or account restriction — is triggered automatically, it is reviewed by the support team.
Lucky 102 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only where it is necessary for the operation of the platform, and only with parties who are required to handle it securely and appropriately.
Circumstances in which your data may be shared include:
Any third party that receives your data is required to use it only for the specified purpose and to maintain appropriate security standards. Lucky 102 does not authorise third parties to use your data for their own marketing or commercial purposes.
Lucky 102 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.
The main types of cookies used by Lucky 102 are:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Lucky 102, but some features may work less smoothly. Most modern mobile browsers on Android and iOS allow you to manage cookies on a per-site basis.
Lucky 102 retains your personal data for as long as your account is active and for a reasonable period afterwards, as required to fulfil the purposes described in this policy and to meet operational obligations.
If you request deletion of your data, Lucky 102 will action this as far as possible within the constraints of operational and legal requirements. Some data — such as transaction records — may need to be retained for a defined minimum period even after an account closure request.
Lucky 102 uses technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:
Your role in security: Lucky 102's technical measures are only one part of keeping your account safe. Use a strong, unique password for your Lucky 102 account. Never share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately and change your password right away.
As a Lucky 102 player, you have the following rights in relation to your personal data:
To exercise any of the above rights, contact the Lucky 102 support team with your account details and a clear description of your request. Requests will be acknowledged and actioned as promptly as possible.
Lucky 102 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If Lucky 102 becomes aware that an account has been registered by or on behalf of a minor, the account will be closed immediately, any funds will be handled appropriately given the circumstances, and all associated data will be deleted.
If you are a parent or guardian and you believe a minor has registered on Lucky 102 using your details or their own, please contact support immediately at [email protected] so that the account can be reviewed and closed without delay. Use parental control tools available on your device and mobile network to help prevent minors from accessing online gaming platforms.
Lucky 102 may update this Privacy Policy from time to time as the platform evolves or as operational practices change. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.
Where changes are material — meaning they significantly affect how your data is collected or used — Lucky 102 will make reasonable efforts to notify active players via the contact details associated with their account before the changes take effect.
Your continued use of the Lucky 102 platform after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically, particularly after receiving any notification about a policy change.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Lucky 102 support team.
You can reach us at: [email protected]
When contacting us about a data request, please include your registered account details and a clear description of your request so we can locate your records and respond as quickly as possible. You can also find answers to common questions on the FAQ page.